Frequently Asked Questions

The minimum deposit on jiluka is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. Card deposits have a minimum of ₱200. These low minimums are designed to make jiluka accessible to players at all budget levels across the Philippines.

Withdrawal processing times vary by method:

• GCash / PayMaya: Typically within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days
• Credit / Debit Card: 3–5 business days

All withdrawals are subject to a security review before processing. Make sure your KYC verification is complete to avoid delays. The minimum withdrawal amount is ₱200. jiluka does not charge withdrawal fees, though your bank or e-wallet provider may apply their own charges.

Most deposits are credited instantly. If your deposit hasn't appeared after 15 minutes, first check your GCash, PayMaya, or bank app to confirm the transaction was completed successfully on their end. If the funds left your account but haven't arrived in jiluka, contact our support team at [email protected] with your transaction reference number and we'll investigate and resolve it promptly — usually within a few hours.

For security and anti-money laundering compliance, jiluka generally requires withdrawals to be processed back to the same payment method used for deposits. If you need to withdraw to a different account — for example, if your GCash number has changed — contact our support team to request a manual review. Additional verification may be required before the alternative withdrawal method is approved.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games like Texas Hold'em may contribute less. Always check the specific terms attached to each bonus offer.

Bonuses may be removed from your jiluka account for several reasons: the bonus offer expired before you met the wagering requirements, you violated the terms of the promotion (such as using a bonus on an excluded game), or our system detected activity inconsistent with the bonus terms. If you believe your bonus was removed in error, contact our support team with your account details and we'll review the case. We always aim to be fair and transparent with our Filipino players.

Yes — jiluka regularly runs reload bonus promotions for existing players, as well as seasonal offers tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. We also have a loyalty program that rewards consistent players with points redeemable for bonus credits and other perks. Log in to your jiluka account and visit the Promotions tab to see all currently active offers available to your account.

Absolutely. jiluka is fully optimised for mobile play. You can access the full game library directly through your mobile browser on Android or iOS — no app download required. The mobile experience is smooth and responsive, whether you're playing slots on your commute in Manila or joining a live bingo session from Cebu. For the best experience, we recommend using a stable Wi-Fi or LTE connection, especially for live casino games.

Yes. All games on jiluka use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our slot and table game providers are regularly audited by independent testing laboratories. Live casino games are streamed from professional studios with real dealers, adding an additional layer of transparency. jiluka is committed to providing a fair gaming environment for all players.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a slot game is paid back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a large number of spins. RTP is calculated over millions of spins and does not guarantee individual session results. On jiluka, most slots have an RTP between 94% and 97%. You can find the specific RTP for each game in its information or paytable section.

If you suspect unauthorised access to your jiluka account, act immediately:

• Change your password right away via the Account Settings page
• Enable two-factor authentication (2FA) if you haven't already
• Contact our support team at [email protected] to report the incident
• Review your recent transaction history for any unauthorised activity

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorised access while the matter is resolved.

jiluka collects and processes your personal data in accordance with our Privacy Policy and applicable Philippine data protection laws. We use your data only for the purposes of operating your account, processing transactions, verifying your identity, and complying with legal obligations. We do not sell your personal data to third parties. All data is stored on secure, encrypted servers. For full details on how we handle your information, please read our Privacy Policy.

Two-factor authentication (2FA) adds an extra layer of security to your jiluka account by requiring a one-time code in addition to your password when you log in. To enable 2FA, go to Account Settings after logging in and select the Security tab. Follow the on-screen instructions to link your mobile number or an authenticator app. We strongly recommend all jiluka players enable 2FA, especially if you access your account from shared or public devices.

You can set daily, weekly, or monthly deposit limits directly from your Account Settings under the Responsible Gaming tab. Once a limit is set, it takes effect immediately. You can lower your limit at any time, but increases to your limit require a 24-hour cooling-off period before they take effect — giving you time to reconsider. If you need help setting up limits, contact our support team and we'll assist you right away.

Self-exclusion allows you to voluntarily suspend your jiluka account for a set period — from 6 months up to permanent exclusion. Once activated, your account is immediately locked and you will not be able to log in, deposit, or place bets. You will also be removed from all marketing communications. To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team directly. For more details, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life or the lives of people around you, please reach out for help. jiluka's support team is available 24/7 at [email protected] and can help you set up limits, take a break, or self-exclude immediately. PAGCOR also provides responsible gaming resources and support for Filipino players experiencing gambling-related difficulties. Remember — asking for help is a sign of strength, and jiluka will always support your decision to take a break or stop playing entirely.

Yes. jiluka's session time limit tool lets you set a maximum duration for each gaming session. When your time limit is reached, you'll receive a notification and can choose to continue or end your session. You can also enable automatic logout so the platform logs you out when your session limit expires. These tools are available in Account Settings under the Responsible Gaming tab and are completely free to use. We encourage all players to use session limits as part of a healthy gaming routine.